TERMS & CONDITIONS

Flowers

Every Pompom bouquet is individually made using the freshest seasonal flowers available. Images on our website represent the style, colour and overall feel of the bouquet. Individual flowers and foliage will naturally vary depending on seasonal availability, and we may substitute stems with something of a similar style, quality and value. If you need to change or cancel an order, please contact us as soon as possible. As our flowers are fresh, perishable and individually prepared for each order, we may not be able to cancel, change or refund an order once preparation has begun or the flowers have been dispatched. This does not affect your statutory rights. Fresh flowers are perishable goods and are generally exempt from the usual online change-of-mind cancellation rights.

Delivery

We deliver Monday to Saturday within the postcodes listed on our Delivery Information page. Delivery charges are based on the delivery postcode and are shown at checkout. We’ll always do our best to deliver your flowers on the requested day and within any agreed timeframe. Occasionally, circumstances outside our control may cause delays. If there is a problem with your order or delivery, we’ll contact you as soon as possible. Please make sure the recipient’s name, address, postcode and contact details are correct when ordering. If incorrect or incomplete information prevents us from making the delivery, an additional delivery charge may apply if another journey is required.

Workshops & Events

Workshop and event places must be paid for in full when booking. If you need to cancel, we offer a full refund when cancelled at least 7 days before the event. After this time, tickets are non-refundable, but you’re welcome to transfer your place to someone else. If Pompom needs to cancel an event, we’ll offer you an alternative date or a full refund. If an event needs to be rescheduled, we’ll contact you with the new arrangements and available options.

Private Events & Workshops

Private events, workshops and space hire are subject to availability. Prices, timings, deposits and cancellation arrangements will be agreed at the time of booking.

If Something Isn’t Right

We take great care with every order and want you to be happy with your flowers. If your flowers arrive damaged or there is a problem with your order, please contact us as soon as possible. Where possible, please include a photograph so we can understand what has happened and put things right. Nothing in these terms affects your statutory rights. UK consumer rights still apply where goods are faulty, not as described or otherwise fail applicable legal standards.

Contact

If you have any questions about an order, delivery, workshop or event, please contact us:

info@pompomflowershop.co.uk
01702 808215

Pompom
64 Broadway
Leigh-on-Sea, SS9 1AE